IoT Network Operations Engineer

• Provides 24/7 monitoring and support for internal departments and external customers to troubleshoot problematic systems or trends.

• Provides a leadership role in resolving service impacting incidents.

• Meets very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network incidents. This includes leading recovery efforts, assigning recovery tasks, documenting resolution details, troubleshooting and problem-isolation, effective and timely escalation, and performing corrective actions by restarting problematic nodes when required.

• Actively troubleshoots network connectivity issues via console on Cisco routers, switches, security appliances, and F5 load balancers, ensuring Layer 2/3 end to end connectivity. This includes ensuring successful BPG peering over VRF-Aware IPsec tunnels, and confirming nominal packet traversal.

• Performs log file analysis and correlation to isolate potential issues and validate corrective actions.

• Detects potential database issues and correlating locks to specific blockers, via log analysis and predefined monitoring tools.

• Monitors 3G and 4G elements including GGSN, PGW, HLR, HSS, ITP, DRA, and proprietary software-based nodes.

• Communicate directly with international partners for prompt resolution and reduced MTTR when congestion or link instability is observed.

• Monitors and verifies F5 pool member health, conducting log and process analyses on unhealthy pool members, and taking corrective actions to restore nodes to a healthy state when necessary.

• Assists in collecting network data to validate and correlate assumptions. 

• Provides real-time communication internally and externally.

• Works with wireless carrier partners to assist in identify interactions between their network, the Cisco network, and customers’ devices.

• Collaborates directly with designers, developers, program managers and network quality testers.

• Ensures successful maintenance activities by verifying approved MOPs, and follows closely to ensure MOP implementation and verification steps are performed within the framework of the approved MOP.